Frequently Asked Questions

We've compiled a list of your most frequently asked questions to ensure your shopping experience is as seamless as possible. If you can't find the answer you are looking for, feel free to chat live with us by clicking on the bottom right corner of our website or email us - we are always happy to help.

What size should I order? 

To find your perfect size, please refer to our Size Guide page as well as any fit notes listed in the product details for your chosen styles. Need more help? Chat live with the popschannels girls by clicking the bottom right corner of the screen.

What payment methods does popschannels accept?

We accept most credit cards, Paypal.

Does popschannels deliver worldwide?

Yes, we deliver worldwide. Express Shipping is free for all customers. For more information on shipping, see our Shipping page.

What are your sustainable swimwear fabrics made from? 

Every single popschannels swimwear piece is made from recycled and sustainable fabrics. This includes our printed fabrics, our custom textures and even our inner linings.

For our printed fabrics, we use fabric made from ECONYL®, a 100% regenerated nylon made.

For our custom textured fabrics and linings, we develop these fabrics in-house using GSR certified recycled fibre, such as Repreve®.

Is it safe to purchase from the online store?

Yes, purchasing from our online store is extremely safe and secure. Our website uses Secure Socket Layering (SSL), an encryption technology that ensures safe internet transmission of your personal information. We do not store your credit card details nor do we share your personal information with any third party.

What is popschannels’s return policy? 

popschannels is dedicated to customer service and satisfaction. If you are not happy with your purchase, you can return it for store credit or refund within 21 days of delivery. We do not offer exchanges. If you would like to swap into a new size or style, please return your order for a credit note and place a new order. All items must be in the original condition, unworn, unwashed with hygiene liners and swing tags in place. Due to health regulations garments that are soiled, marked, worn, damaged or laundered will not be accepted.